Group 1 Acura Southwest Houston Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Acura Southwest Houston? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Excellent car buying experience! Dereck, our salesman went over and beyond! Highly recommend Group1 Acura!
My oil change was done very quickly and in less time than estimated. Very happy
Did good job , Good timing , Friendly infirmity got car back clean good experience with good people
Good job and quick was greeted at the door wash the car, friendly a staff
Brandy is a great service team member. She is always able to assist me with my service needs.
David helped me a lot a lot. Would highly recommend, he is knowledgeable and patient. Thank you
5/5 stars The staff was friendly, professional, and attentive. They made the entire process smooth and enjoyable. I appreciated the excellent customer service and would definitely recommend this dealership!
I had a good experience, everything went smooth. I was in and out. My advisor was very helpful.
I arrived 30 minutes before my appointment. I was surprised that I was attend to. The service was very good. Mr Tony explained the issue with my car. Very one was helpful and very professional. Thank you.
Great customer service from Mr. David Gilbert. I was very impressed by his timely response to inquiries and respectful demeanor.
David is the best! Thank you for caring and your great service! I will keep coming to this dealer just because of him!
Excellent service plus a detailed description of what work was done and what parts were needed.
Group 1 Acura has the best service department of any dealership I have ever been associated with. The advisors are experienced, knowledgeable and great to work with. There are never any surprises or pressure to do unnecessary work. This is my third car purchased here. The quality of service is what always brings me back.
Reliable The quick brown fox jumped over the lazy dogs. To many words for my preference
The young lady in their loaner department should run the whole service center and dealership. She is about business! Had my vehicle for +3 months!! Service manager doesn't take people's time seriously and neither the mechanics. Acura is no where close to what it's reputation used to be.
Great experience, comfortable waiting area, quick service. I appreciate the thorough report and pictures of my vehicle’s issues.
Mike Johnson was great. Best salesman i have had at Acura. I would ask for him again! The whole experience was very pleasant
Pretty terrible and underwhelming experience. Subpar communication, extremely overpriced, lack of thorough diligence or actual problem solving, timing delays with no loaner offered. Don't see a reason to return to this dealership for service.
Brandy was excellent to work with. Even though I had a 5pm appointment she treated me like I was the first customer of the day!
My salesman was very knowledgeable and helped me to feel comfortable throughout this entire pruchase.
Courtesy sale staffs. Professional business manner. Great place to do business with. Special thank to Emad and his staffs.
David Gilbert is very communicative and a great help. I’ll be coming back here for more service!
Wonder people. Dealership cares about people by giving complimentary general maintenance service. Wonderful, Wonderful, Wonderful
Vehicle service at Sterling McCall Acura was prompt and well-done. Brandy Ramirez has been a very helpful service advisor.
For the mechanical inspection report, it checklists everything, but lacks enough clarity or details. Would request more linked photos of the before/after work, and technician comments. I am sure these are recorded by the technician so providing them helps customers understand their car better and trust the meticulousness of other components of the inspection. I had work done at Meineke for my other car, and was amazed by the clarity of before/after photos of all inspected components and indicators, ... Read More DealerRater - Sep 19, 2026
Very nice people and fast service I like it I recommend and provide all attention to the customer and the team
Dealership service is great. I’ve been going for years and refuse to go anywhere else
Always courteous and on time for the scheduled appointment. David lets me know when anything is amiss and only advises service that is necessary each visit. The. Service department is quick and efficient.
I always go to this dealership since they take great care of my car. They are very professional and attentive.
Worst car buying experience. Horrible communication and customer service skills. Don't waste your time here.
Brandy R. is so awesome! She is kind and always friendly. I come to this specific dealership just to work with her! She is so valuable to this company and just a great all around person! If a raise is involved, 100000% behind her getting one.
Friendly and timely service, ranking of vehicle’s issues prioritizing and letting customer know the bottom line.
This dealership provides highly trustworthy, effective auto repair work on Acuras. They’re also very good at communicating with customers.
David Gilbert, my regular advisor, was going to be out but had my order ready to go and Don took care of me. Kaylan made the loaner go fast and easy so I was on my way in just a few minutes. They wrapped up my windshield replacement in a few hours and I was back on the road in my car early in the afternoon. I will only go to Group 1 for service in my Acura.
The people at the dealership were very professional and friendly they let know what my car needed and what they recommended.
Service the service was really good and they found some stuff that needs attention and they were very nice to explain to me every single detail what’s gonna happen and how urgent it is or important to do it right away and pricing and everything so I really like the attention they gave me and they understood that at the moment I couldn’t do any of the repairs because I just don’t have the money, but they were very nice to explain to me anyway
Excellent service excellent customer service excellent customer service agent excellent communication excellent explanation excellent information
Love the service at this dealership. Brandy is an awesome service rep and the technicians are great too. Will always come here for service on my Acura!! I have some really good coupons on Facebook also.
The service advisors at this location are always so friendly. No pushy sales tactics so that's a plus.
Excellent service from dropping off to picking up my MDX. Keeps you informed throughout process of work. One word for Acura service is HALLELUJAH
I am very disappointed in my experience with this dealership. I was told I was approved for purchase under what I wanted to put down and within my monthly budget after I went in to test drive and sign for purchase I was informed that what I was told by Derrick was incorrect. It was a ploy just to get me there, I had to come by with a quarter more in down payment. Grateful I had the funds otherwise it would have been a complete waste of time. After I signed purchase documents I was harassed and threatened while ... Read More DealerRater - Aug 25, 2026
Antonio is very professional, gives updates on his clients. Although it took a little longer, the issue was resolved
Very prompt , courteous, efficient and professional. Does the work in good time as was told.
Antonio did a great job getting me in and out of the shop for oil change.
Antonio was very helpful. Kind and very transparent with my services. All the people at this dealer are solid.
The oil change and transmission service was completed quickly. The safety check was comprehensive. My service rep did a great job.
David at Group 1 Acura Southwest Freeway is excellent!!! Very courteous, helpful and professional. I had to switch to this location because of David's excellent service!
Very communicative and helpful throughout my experience!! I would definitely recommend to my friends and family. I never once was worried or concerned about my vehicle because they kept me up to date.
Service department is absolutely awesome. Been going there on and off for 7 years and never had an issue. David Gilbert is always a pleasure to work with.
Came in for 75k service and was taken care of well, as usual. Service didn’t take too long and all concerns covered. Many thanks to my advisor David G.
Justin was the best service guy I’ve ever worked with in 26 years of owning Acuras and living in cities across the country! Professional, delivers what he says he will, and a genuinely great guy.
They make it very easy. I prefer to wait and work while the car is in service. Their lobby is nice quiet and clean. Their representatives are very kind and delivered the car even before of their estimated time,
David was an excellent communicator and very helpful in securing a ride to and from the dealership. I am very pleased with the service.
Always a pleasure coming here to get my maintenance done. David at Sterling McCall Acura gives excellent customer service and make you feel welcomed.
I was very disappointed in my visit this time I came there because another dealership in the Group 1 network saw that my battery was bad and asked that I would come over to this location where I originally got the battery I got there was received in greeted very well and everyone was nice and friendly and they were throughout the entire process and I’m not complaining about that but it took them almost an hour and a half to tell me that they could not give me another battery because there was nothing wrong with the battery from ... Read More DealerRater - Jul 25, 2026
Responsible and easy scheduling by text massage, satisfactory service. They also checked the cracks on the front window and fixed them.
The dealership was in close proximity to me and I didn't have to travel far. I liked that.
Tony chiu, was my service advisor helped me out a lot. Dealership is super clean. Love the free snacks and coffee
The service department was great, and the service advisor, Justin Jackson, was awesome. It was quick, efficient, and very friendly. The work ended up being done quicker than I anticipated and they did a great job. They even washed my car for free. Justin was very friendly, polite, and professional, andanswered all my questions. The cost of the services provided were also very reasonable. There’s a reason I will always take my car to this dealership.
I had an excellent experience at Group 1 Acura Southwest Houston. The staff was professional, friendly, and made the entire process smooth and stress-free. They answered all of my questions, kept me informed every step of the way, and provided outstanding customer service. I truly appreciate their honesty, attention to detail, and commitment to customer satisfaction. I highly recommend this dealership to anyone looking for a great car-buying or service experience.
I had a great experience trading in my car and purchasing a new one at Acura SWH.
David was very helpful and helped me get my car fixed. I really appreciate his excellent customer service. Thank you, David!
They were very helpful in answering my questions and in communicating. overall a good experience
Service by David was great. Helpful. Accurate. And took great care of me and my Acura.
Dealership provided excellent service for my oil change and also fixed my starter issue. Antonio is simply wonderful to work with.
1) They have excellent customer service. 2) The advisors are knowledgeable about their job. 3) They fixed my car on time.
Well done Antonio the advisor who helped me .he was amazing .very professional.keep it up
The service representative kept me informed as to the status of my vehicle and explained everything.
Easy to book and great package pricing on oil changes. Justin got me in and out quickly.
Very accommodating Antonio is very helpful Very professional No muffins and free water Service is really good
Received a bait and switch offer for an Acura Mdx with technology in the mail. The particular VIN turned out to be a demo “base “model. The general manager Paul Christian did a great job and gave me a great deal and I ended up purchasing. Just disappointed that the pricing model did not match the offer portion
Service adviser Mr. Antonio Moara very knowledgeable, respectful and friendly. Timely completion of service. Waiting area specious and clean.
My recent service experience did not meet my expectations, primarily due to the customer service.
As a walk-in customer, I was greeted but was not provided with any instructions regarding the check-in process or expected wait time, leaving me unsure of what to do next.
The manager assisted me after I entered and asked whether I would be waiting or if someone would be picking me up. In the past, I have been provided with a courtesy vehicle, which later changed to an Uber service. During this visit, I was informed that transportation was limited to a one-way ride. When ... Read More DealerRater - Jun 26, 2026
Easy making service appt online and Antonio is a good advisor. Makes the process easy.
Antonio did a very good job today. Greeting was prompt. Antonio was thorough with explaining the services that needed to be performed including pictures.
Customer service is fantastic, dealership very organized and clean. My service advisor Antonia Mora is great, kept me updated, took the time explained everything to me in detail.
Acura service always takes care of my car. I trust them and Brandy, my advisor goes above and beyond to make the experience a pleasant one.
Everything was done in timely manner and the service consultant was knowledgeable and answered all of the questions and concerns.
They Provide me the best quality service for me that would be the choice to visit thier center
Tony was great service rep. Explained everything. Apply all available discounts. And wait for reasonable.
Justin was very helpful with my service. He kept me informed of how my vehicle was during the whole process and was very kind and friendly.
The employees there were very friendly, informative and seemed to care about the quality of their service.
Justin Jackson was great - very helpful and attentive! If you visit Acura Southwest Houston, ask for Justin!
I’ve purchased 3 Acuras from this dealership and have worked with the service department for years. I’ve worked with Justin Jackson and most recently worked with his manager Don. Superb service all around. I highly recommend either of those 2.
Had my engine replaced and recently returned for my first oil change at Group 1 Acura. Justin was great throughout the entire process and was professional, communicative, and always willing to answer my questions. The service was quick, the car is running great, and I appreciate the excellent customer care. Thanks again, Justin and the Group 1 Acura team!
Good service and a good deal on this oil change plus tire rotation. Please drop prices or offer more discounts.
Sterling McCall Acura always meets my expectations and staff is always knowledgeable and willing to assist.
Our favourite dealership , convenience in term of location near and clean friendly staff and other workers and we like here Mr David in service
Nice Clean Ontime Good customer service Customer satisfaction Excellent Courteous Honest Provide ride Follow up
Great place to get your car work done. Detailed work and very knowledgeable staff helps to make the experience a good one.
Brandy @ Service Dept was great & helpful! If you bring your car there for maintenance, see Brandy. She'll take good care of your car. However, the schedule appointment system was very bad. It didn't show that I make an appointment while I had email confirmation. I got there a few minutes early & waited for 20 minutes to find out i didn't have an appointment with the advisor that I had made. So, don't do online appointment. This wasn't the first time it happened to me.
Excellent professional service with personalized attention to the customer. Everyone I interacted with made me feel valued, especially my service advisor Brandy who tailored the service and the advice for my specific needs. There is an Acura dealer closer to home, but I drive the extra distance because I know I will be taken care of here.
This dealership is located in a good location for ease of access. The service centre is being modified so it will be a while till they get a better place
Today I came in for an oil change. My experience was very good. Antonio provided excellent customer service. Thank you
This is a pretty solid Acura dealership. I don't really have any complaints. I'll be back.
I took my car into what used to be Sterling McCaul Acura (now Group 1) for scheduled maintenance. I was upsold on other service as well (my fault) and quoted one number for the services. I then received an estimate with another, lower number and a signature/initial that I did not provide. Once the service began, I received another alert with recommendations for additional services that really shouldn’t be necessary on a car with less than 11k miles on it, such as a fuel system flush and wheel alignment. This new document had a place for me to check ... Read More DealerRater - May 18, 2026
Excellent and efficient service for my cat Knowledgeable and courteous staff handle service need very promptly
David was very knowlegrable and helpful! He did a great job and i would request his help again. A plus service!
Shelby was very polite and help me with everything I was looking for. Got me in and out
Great service! Professional, courteous, quick, easy to schedule work. Love the pictures of the damage.
Great service provided! Thank you to the service advisor Justin and his manager for helping me with my service! If you are looking to receive great customer care, please make sure to connect with Justin!
Reviews & Testimonials | Group 1 Acura Southwest Houston
